Confidence Inspiring Customer Service At $850 A Pop

HahnatHome:  Yeah, hi.  You guys left several messages on my answering machine that my dentist is no longer with you and you need to reschedule me with a new dentist.  The name is Hahn.  H-a-h-n.  Lori.  My appointment was for tomorrow at 8 am with Dr. Kim.

Dentist’s Person:  Are you a patient here?

A minute later.

Dentist’s Person:  We’ve given you to Dr. Blahdeblah.   He’s been working in the front office.

HahnatHome:  Do you mean he’s not a dentist, but office staff or something?

Dentist’s Person:  Oh, no, he’s a dentist.  He’s just been working in the office.

I’m scratching my head and getting very nervous.

HahnatHome:  Does he have experience working with extremely fearful patients?

Dentist’s Person:  Hang on, I’ll check.

Four million hours later.

Dentist’s Person:  So, do you want to take the appointment tomorrow?

HahnatHome:   What was the answer to my question? (droplets of sweat are now forming on my forehead)

Dentist’s Person:  What was the question?

I’ll let you know how it goes.

We do have a zeal for laughter in most situations, give or take a dentist.
~ Joseph Heller

 Published on: Jan 3, 2007